Connect. Chat. Close More Sales.
MauzoChat
Sell, support and grow across
WhatsApp, Instagram & Messenger
One shared inbox, journeys, bookings, catalogs, and payments from the same platform.
Need help beyond chat? I want to automate processes across my business
Chats
Outcomes
Sell the result, not the inbox:
recovered carts, kept bookings, paid invoices.
Cart Recovery, Booking Convert, and Lead-to-Cash playbooks run in the same thread as your inbox, catalog, and collections engine.
3
Messaging channels: WhatsApp, Instagram, Messenger
3
Campaign channels: WhatsApp, SMS, email
~15 min
Guided path to first reply
38+
Automation node types in Flowmaker
Messaging channels
We support WhatsApp, Instagram & Messenger
One Customer 360 inbox for every Meta conversation. Reply, automate with Flowmaker, take bookings, and sell — whether customers message on WhatsApp, Instagram DM, or Facebook Messenger. Filter chats by channel just like in the app.
Official Meta Cloud API — catalogs, Flows, calling, utility templates, and commerce checkout in chat.
- ✓ Embedded Signup onboarding
- ✓ Templates, lists, media & payments
- ✓ Omni flow templates for bots
Instagram DMs in the same team inbox — automate replies, qualify leads, and hand off to agents.
- ✓ Shared inbox with WhatsApp chats
- ✓ Flowmaker bots & quick replies
- ✓ Online booking & manage links
Messenger
Facebook Messenger conversations alongside WhatsApp and Instagram — one CRM, one automation layer.
- ✓ Unified contact timeline
- ✓ Omni sample flows that work on Messenger
- ✓ Agent Copilot & journey pipelines
How it works
Connect. Orchestrate.
Engage. Collect.
MauzoChat connects WhatsApp, Instagram, and Messenger — then runs commerce, support, and campaigns so your team spends less time stitching tools and more time closing.
01
Connect
Meta Embedded Signup links WhatsApp, Instagram, and Messenger. Activation OS guides the first test message, contacts, and flow.
- WhatsApp · Instagram · Messenger
- Guided path to first reply
- ~15 min to go live
02
Orchestrate
Build journeys, bookings, catalogs, and Flowmaker automations around the same Customer 360 inbox.
- Journey Pipelines
- 38+ automation nodes
- Forms ↔ Flow Builder bridge
03
Engage
Agents reply across Meta channels with Copilot and sidebar commerce tools.
- Omnichannel team inbox
- WhatsApp · SMS · email
- Catalog sidebars
04
Collect & scale
Retry M-Pesa STK when a PIN times out, fall back to Paystack, and chase unpaid invoices on WhatsApp until paid — then resume the flow.
- M-Pesa STK retry & Paystack fallback
- Google Calendar sync
- managed AI credits
Commerce loop
From first message to paid order
A continuous loop — not a funnel that drops off after checkout.
Discover
Campaign or widget
Engage
Inbox + Copilot
Qualify
Journey stage
Convert
Catalog / booking
Collect
Retry · fallback · chase
Retain
Reminder + rebuy
What we do
Social commerce that
runs the work.
Traditional chat tools assist your team. MauzoChat runs selling, support, and automation across WhatsApp, Instagram, and Messenger.
Sell
Commerce
Catalogs, branded shops, invoices, and collections — STK retry, Paystack fallback, and WhatsApp chase until the invoice is paid.
- · Product Catalog & Shop
- · Invoices & Collections
- · Shopify & WooCommerce sync
- · Bookings & events
Support
Inbox
Shared team inbox for WhatsApp, Instagram & Messenger — Customer 360, journeys, bookings, and Copilot.
- · Omnichannel Team Inbox
- · Journey Pipelines
- · WhatsApp Calling
- · Agent Copilot
Automate
Orchestration
WhatsApp, SMS & email campaigns, native Forms, and 38+ Flowmaker nodes that work across Meta channels.
- · WhatsApp · SMS · Email campaigns
- · WhatsApp Flows
- · Omni Flow Automation
- · Developer APIs
Everything to sell and
support across Meta channels
WhatsApp, Instagram, and Messenger inbox — plus catalogs, journeys, WhatsApp/SMS/email campaigns, bookings, Forms, and payments in one platform.
Platform map
One hub. Every commerce signal.
WhatsApp, Instagram & Messenger sit at the center — campaigns, journeys, bookings, catalog, and collections orbit the same Customer 360.
Shared Team Inbox
Multi-agent inbox for WhatsApp, Instagram, and Messenger with Customer 360 — journeys, bookings, orders, and conversation context in one panel. Agent Copilot surfaces knowledge-base replies agents can accept or edit.
- ✓WhatsApp · Instagram · Messenger
- ✓Customer 360 unified sidebar
- ✓Knowledge-based Copilot suggestions
- ✓Chat assignment & agent handover
Journey Pipelines
Kanban CRM with ready-made playbooks for sales, support, e-commerce, and events — move contacts across stages and fire WhatsApp campaigns automatically.
- ✓7 templates: sales, support, revenue & more
- ✓Stage-triggered WhatsApp campaigns
- ✓Auto-enroll new contacts & group rules
- ✓Journey sidebar in chat
Flow Automation
Install curated flow templates in one click, or describe what you want and let the AI Flow Assistant draft automation for you to review.
- ✓Flow template library (payments, booking, support)
- ✓AI Flow Assistant — natural language to draft
- ✓Visual no-code flow builder
- ✓38+ nodes: forms, bookings, payments & AI
WhatsApp Flows
Native interactive forms that open inside WhatsApp — then convert submissions into Flowmaker automations with booking and commerce prefills.
- ✓Drag-and-drop form builder
- ✓One-click publish to Meta
- ✓Convert responses into automations
- ✓Booking & commerce data exchange
WhatsApp Calling
Inbound and outbound WhatsApp voice calls with AI-assisted greetings, post-call booking handoff, and call analytics.
- ✓Inbound & outbound WhatsApp calls
- ✓AI voice context & booking handoff
- ✓Call analytics dashboard
- ✓Agent performance reports
Invoices & Collections
Share public invoice pages, collect on your M-Pesa or Paystack keys, then retry, fall back, and chase until the invoice is paid — without warehousing funds.
- ✓Public invoice & payment links
- ✓M-Pesa STK retry when PIN times out
- ✓Paystack fallback + WhatsApp chase
- ✓Collections board for open invoices
Bookings
Full booking app with multi-staff scheduling, public widgets, events with seat limits, and automated WhatsApp reminders — configurable from Company Apps.
- ✓Multi-staff & department scheduling
- ✓Embeddable booking widgets & events
- ✓Google Calendar sync
- ✓WhatsApp reminder campaigns
Product Catalog & Shop
Build branded WhatsApp shops, sync from Shopify or WooCommerce, and sell directly from the chat sidebar.
- ✓Branded shop links & in-chat selling
- ✓Store sync & inventory tracking
- ✓Checkout via WhatsApp or invoice
- ✓Catalog analytics & A/B tests
Operations intelligence
built into the platform
From guided activation to revenue dashboards and proactive health alerts — MauzoChat helps you launch quickly and stay on top of what matters.
Activation OS
Guided onboarding tracks WhatsApp setup, a test message, your first contacts, and first flow — so owners go live in minutes, not days.
Customer 360
See journeys, bookings, orders, invoices, and conversation history in one inbox sidebar — agents never hunt across tabs again.
Agent Copilot
Surfaces knowledge articles, quick replies, and greeting suggestions agents can accept or edit — with generative AI available in the Flow Assistant for building automations.
Revenue & credits
Pipeline value, paid invoices, messaging credits, and managed AI credit wallets on your home screen — see usage and WhatsApp revenue at a glance.
Health Monitor
Proactive alerts for disconnected numbers, failed webhooks, low credits, and stalled journeys — fix issues before customers notice.
Organization Managers
Invite managers with scoped module access on seat-based plans — they run inbox and campaigns without full owner permissions.
Forms that open
inside WhatsApp.
WhatsApp Flows are interactive, multi-screen forms that open natively inside WhatsApp — no links, no browsers, no friction. MauzoChat gives you a drag-and-drop builder, one-click Meta publish, and a bridge into Flowmaker for bookings and commerce.
-
All input types supported
Text fields, radio buttons, dropdowns, date pickers, checkboxes, and opt-in confirmations.
-
One-click publish to Meta
Build in our editor and deploy directly to Meta's servers — no JSON editing or API calls needed.
-
Forms ↔ Flow Builder bridge
Convert submissions into automations with dynamic data exchange — prefill bookings, catalogs, and payment steps from form answers.
-
Response dashboard & exports
View every submission in a structured table. Export to CSV or push to your CRM automatically.
Flow Builder — Lead Capture Form
Components
Screen 1 of 2 · Preview
Full Name
Required · Text
Business Size
1–10 employees
11–50 employees
50+ employees
Demo Date
MM / DD / YYYY
Drag to reorder components
Move every contact
through a pipeline.
Kanban journeys with stage automation — launch from templates, trigger WhatsApp campaigns when contacts move, and manage pipelines from the inbox sidebar.
Journey Pipelines
Stage-triggered WhatsApp campaigns on every move
1. Pick a Playbook
Start from sales, support, marketing, onboarding, revenue, e-commerce, events — plus Cart Recovery, Booking Convert, and Lead-to-Cash outcome playbooks.
2. Drag Contacts on Kanban
Move contacts across stages visually. Attach campaigns to stages so WhatsApp messages fire automatically when someone enters a step.
3. Track Pipeline Value
See stage counts, activity history, and revenue metrics on your dashboard. Auto-enroll new contacts or route by group rules from Company Apps.
Everything you need to run journeys on WhatsApp
Stage-triggered campaigns
Link a broadcast template to any stage. When a contact moves there — manually or via automation — the campaign queues with optional delay.
Auto-enroll new contacts
Turn on auto-enrollment in Company Apps to add every new contact to your default journey's first stage automatically.
Contact journeys sidebar
Agents move contacts between stages, view pipeline context, and launch stage campaigns without leaving the chat inbox.
Per-app settings in Company Apps
Enable journeys, confirm before send, staff permissions, and default journey ID — all grouped under one Journeys tab in workspace settings.
Sales Pipeline — Kanban
Lead
12Contact 1
Moved today
Contact 2
Moved today
Qualified
8Contact 1
Moved today
Contact 2
Moved today
Proposal
5Contact 1
Moved today
Contact 2
Moved today
Won
3Contact 1
Moved today
Contact 2
Moved today
Stage campaign queued on move
Import products. Sell inside
WhatsApp.
Import from Excel, Shopify, or WooCommerce with live inventory sync. Share branded shop links, sell from the chat sidebar, and collect via invoice — with STK retry, Paystack fallback, and WhatsApp chase if a PIN times out.
1. Import Your Catalog
Import from Shopify, WooCommerce, Excel, or your own API. Ongoing store sync keeps prices and stock up to date automatically.
2. Sell from Chat or Flows
Send shop links or individual products from the inbox sidebar. Add catalog nodes to flows — checkout resumes the automation automatically.
3. Invoice & Collect Payment
Generate a PDF invoice in the same conversation. If STK times out, MauzoChat retries, offers Paystack, and chases on WhatsApp until the invoice is paid.
Everything you need to run commerce on WhatsApp
Branded WhatsApp shops
Create catalogs with images, variants, and collections. Share at /shop/yourbrand — customers browse and add to cart without leaving WhatsApp.
Catalog sidebar in chat
Search and send individual products or shop links directly from the inbox. Agents close sales without switching tools.
Live store sync & inventory
Shopify and WooCommerce webhooks keep stock accurate. Inventory reservations prevent overselling during checkout.
Checkout & collections
Customers checkout via WhatsApp or an auto-generated invoice. Unpaid invoices are retried, offered Paystack, and chased — the flow resumes when payment lands on your keys.
Analytics & A/B experiments
Track views, cart adds, and checkouts. Run weighted catalog experiments to optimize which products convert best.
Flow Builder — Product Order Flow
Keyword: "shop"
Trigger when customer types shop
Product Catalog
Show catalog · customer selects items
Generate Invoice
Auto-create PDF invoice from order
M-Pesa STK
Retry on timeout
Paystack
Fallback + chase
Payment Confirmed
Send receipt · update order status
Drag to add more nodes
Ask. Retry. Fall back.
Chase until paid.
Conversation to catalog or booking to invoice to STK. If the PIN times out, MauzoChat retries on your Daraja keys, offers Paystack, then chases on WhatsApp. Money never sits in our wallet — settlement stays on your keys.
1. Request payment
Send M-Pesa STK from catalog checkout, a booking, a flow, or the inbox. The invoice stays open until the customer enters a PIN or the attempt times out.
2. STK retry & Paystack fallback
If the PIN prompt expires, retry STK on the same merchant keys, then offer Paystack card checkout so the sale is not lost to a single missed prompt.
3. WhatsApp chase
Unpaid invoices move to chasing. WhatsApp reminders keep the thread alive until paid, then the flow resumes and the collections board clears the row.
A collections board, not a payment wallet
Your Daraja and Paystack keys
MauzoChat orchestrates STK, retries, fallback, and chase. Settlement lands on the merchant account you already connected — we are not a PSP.
Open-invoice board
See due, PIN pending, failed, chasing, and unmatched invoices in one list. Retry STK or match a receipt without leaving the dashboard.
Same path as Cart Recovery, Booking Convert, and Lead-to-Cash
Catalog carts, bookings, and flow invoices all enter the same collection engine — so outcome playbooks close on collected cash, not a one-shot STK.
Flows wait for a terminal result
Automation does not treat a timed-out PIN as a failed sale. The flow resumes when the invoice is paid, fulfilled, closed, or cancelled.
Collections board
3 open · merchant keys
INV-1042
Amina K. · KES 4,500
Retry STK in 8m
INV-1041
Brian O. · KES 12,000
WhatsApp reminder queued
INV-1038
Wanjiku M. · KES 2,800
Flow resumed
Retry · Paystack fallback · chase
Orchestrate every
customer touchpoint
Build sales, support, and onboarding flows visually — start from curated templates, convert WhatsApp Forms into automations, or describe what you need and let the AI Flow Assistant draft it for you.
Flowmaker
38+ automation nodes
Triggers, messaging, commerce, bookings, CRM, and AI — one visual canvas.
Triggers
Keywords · forms · webhooks
Messaging
Text · media · templates
WA Forms
Native multi-screen
Commerce
Catalog · invoices
Payments
M-Pesa · Paystack
Bookings
Slots · events
CRM
Assign · enroll
Journeys
Stage moves
Conditions
Branch · wait
HTTP
API · webhooks
AI nodes
Knowledge + handoff
Assistant
NL → draft flow
Trigger Node
Keyword "book" received
Send Message
"Hi! Ready to book? Fill our form 👇"
WhatsApp Flow
Open booking widget in-chat
Confirmed
Send receipt
Retry
Send reminder
38+ automation nodes
Triggers & branching
Keywords, inbound messages, form submissions, waits, conditions, HTTP/webhooks, and scheduled steps.
Messaging & WhatsApp Forms
Text, media, lists, templates, questions, and native WhatsApp Flow forms with data exchange.
Commerce & payments
Catalogs, order status, pricing, M-Pesa and payment requests that resume the flow on success.
Bookings & events
Appointment and event nodes that collect availability, confirm slots, and sync with Google Calendar.
CRM & assignment
Update contacts, assign agents or groups, enroll journeys, and write to your flow datastore.
AI Flow Assistant & AI nodes
Draft flows in natural language with managed AI credits, then run knowledge-based AI steps with human handover.
Connects with
your stack
Connect the tools that power selling and outreach — Meta Embedded Signup for WhatsApp, Instagram & Messenger, store sync, commerce payments, MauzoChat SMS with Sender ID, email, and an embeddable WhatsApp widget.
Shopify
Products, orders & webhooks
WooCommerce
Products, orders & webhooks
M-Pesa
STK retry on merchant keys
Paystack
Fallback checkout on invoices
MauzoChat SMS
Sender ID · KES 0.6 / SMS
SMTP Email
Email campaigns & notices
Meta Embedded
WhatsApp · Instagram · Messenger
Add the WhatsApp chat widget with one script tag:
// Paste before </body> — widget ID from WhatsApp Widget settings
<script src="https://3.83.203.255.nip.io/popup/whatsapp?id=YOUR_WIDGET_ID"></script>Automate with
developer APIs
Send WhatsApp messages, manage contacts, trigger campaigns, sync catalogs, and collect invoice payments programmatically with plan-gated API access.
Available endpoints
/api/v1/docs
OpenAPI docs
/api/v1/messages
WhatsApp + SMS
/api/wpbox/sendmessage
Legacy alias
/api/wpbox/sendtemplatemessage
Send template
/api/v1/contacts
Paginated contacts
/api/v1/conversations
Inbox API
/api/v1/events
Store events
/api/v1/webhooks
Signed webhooks
/api/v1/bookings
Create booking
/api/v1/invoices
Create + send invoice
/api/wpbox/makeContact
Create contact
/api/wpbox/sendcampaigns
Trigger campaign
/api/v1/catalog/catalogs
List catalogs
/api/v1/catalog/catalogs/{id}/sync
Sync catalog
/api/invoice/{uuid}/pay
Initiate payment
/api/wpbox/me
API account info
Send a message in seconds
const response = await fetch(
"https://3.83.203.255.nip.io/api/v1/messages",
{
method: "POST",
headers: {
"Authorization": `Bearer ${API_KEY}`,
"X-Company-Id": "1",
"Idempotency-Key": "msg-001",
"Content-Type": "application/json"
},
body: JSON.stringify({
channel: "whatsapp",
to: "254700000000",
body: "Hello from MauzoChat!"
})
}
);
const data = await response.json();
console.log(data);Plan-gated API with signed, retried webhooks. Docs: /api/v1/docs. Broadcasts capped at 10 WhatsApp messages/second.
Simple, transparent pricing
No surprise bills. Pick a plan, connect your WhatsApp number, and grow.
No pricing plans available at this time.
Common questions
No — MauzoChat is built on the official Meta WhatsApp Business Cloud API. Our Activation OS walks you through Embedded Signup, team setup, and your first flow — most businesses send their first reply within 15 minutes.
Yes — plan limits determine how many WhatsApp numbers you can connect. Each number has its own inbox, flows, campaigns, and contacts, and you manage everything from a single dashboard. Check the pricing section for current plan entitlements.
Yes — completely different. WhatsApp Flows are interactive, multi-screen forms that open inside WhatsApp itself (like an app within WhatsApp). They support text inputs, dropdowns, radio buttons, date pickers, checkboxes, and opt-ins. Our Flowmaker automations are the chatbot/workflow engine that decides when to send a message or trigger a WhatsApp Flow.
We support Shopify and WooCommerce catalog sync, M-Pesa and Paystack for commerce payments, Stripe for SaaS subscriptions, Google Calendar for bookings, MauzoChat SMS (optional Sender ID, KES 0.6 per SMS), SMTP email, Meta Embedded Signup, and our embeddable WhatsApp chat widget. Messaging and catalog APIs plus payment webhooks let you build custom integrations.
Yes. Native M-Pesa STK push collects on your Daraja keys for Kenya and East Africa. If a PIN times out, MauzoChat retries STK, then offers Paystack as a fallback and chases unpaid invoices on WhatsApp. Paid status shows on the collections board and can resume automation flows. Money stays on your keys — MauzoChat is not a wallet or PSP. Stripe is used for MauzoChat SaaS subscriptions, not in-chat commerce checkout.
You can create an account and explore available plans in the pricing section. Features, messaging credits, managed AI credits, and seat limits depend on the plan you choose — upgrade anytime as you need campaigns, catalog commerce, or higher limits.
Meta's Business Agent handles simple FAQ support. MauzoChat is a full social commerce platform: sell from catalog sidebars and branded shops, run journey pipelines and multichannel campaigns (WhatsApp, SMS, email), take bookings, manage a Customer 360 inbox with knowledge-based Copilot suggestions, collect M-Pesa and Paystack payments, and track revenue — with AI Flow Assistant and AI nodes as tools you control, not a black-box replacement for your stack.
Set up bookable services, departments, and staff with working hours. Share a public booking page or embed a widget on your website. Customers pick services, staff, and available time slots. Bookings sync to Google Calendar, appear in the chat sidebar, and trigger automated WhatsApp reminder campaigns. You can also run events with seat capacity and registrations.
Campaigns run across WhatsApp, MauzoChat SMS, and email. SMS includes optional Sender ID registration and transparent pricing at KES 0.6 per SMS. Audience modes include file (CSV/Excel with variables), group (contact groups or subscribers), and quick (pasted phone lists). All support segments, scheduling, pause/resume, delivery analytics, and API-triggered sends.
Yes. Build product catalogs and branded shop pages, then sell from the inbox catalog sidebar — search products and send shop links without leaving the conversation. Catalogs sync from Shopify, WooCommerce, Excel, or your own API. Customers checkout via WhatsApp or a public invoice. If STK is not completed, collections retry, fall back to Paystack, and chase until paid — then sync back to your CRM.
Flow templates are pre-built automations for common use cases — payment reminders, booking confirmations, support triage, and more. Install one in a click, then customize. The AI Flow Assistant lets you describe what you want in plain language and generates a draft flow you review and publish — no blank canvas required.
Yes. Organization managers get scoped access to specific modules — like inbox, campaigns, or flows — without billing or WhatsApp setup permissions. They see Customer 360, Copilot suggestions, and revenue widgets based on what you grant them. Owners keep control of activation, integrations, and account settings.
Journey pipelines are kanban boards for your WhatsApp contacts. Create pipelines from templates (sales, support, e-commerce, events, and more), drag contacts between stages, and attach WhatsApp campaigns that fire when someone enters a stage. New contacts can auto-enroll, agents manage journeys from the inbox sidebar, and owners configure the app from the Journeys tab in Company Apps.
No. Collections is the engine around your existing invoices: M-Pesa STK retry when a PIN times out, Paystack fallback, WhatsApp chase, and a board of open invoices. Settlement stays on your Daraja and Paystack keys. MauzoChat is not a wallet, float, or PSP. Stripe is only for MauzoChat SaaS billing.
Start selling on
WhatsApp today
Recover carts, convert bookings, and collect unpaid invoices — journeys, catalogs, collections, campaigns, and inbox in one conversational commerce platform.
Cancel anytime · Seat-based plans · Messaging & managed AI credits